Customer Success Manager

Empower Our Clients’ Success at HawksCode

Are you passionate about helping clients achieve their goals through technology? Join our customer success team and play a crucial role in ensuring our clients get the most value from HawksCode’s solutions.

About the Role

As a Customer Success Manager at HawksCode, you’ll be the primary point of contact for a portfolio of key clients. You’ll work to understand their business needs, ensure successful product adoption, and drive customer satisfaction and retention.

Location: Jaipur Experience: 3+ years Employment Type: Full-time

Key Responsibilities

• Develop and maintain strong relationships with assigned clients
• Onboard new clients and ensure smooth implementation of HawksCode solutions
• Conduct regular check-ins and quarterly business reviews with clients
• Identify upsell and cross-sell opportunities within your client portfolio
• Work with internal teams to resolve client issues and escalations
• Monitor and analyze client usage patterns and provide insights to the product team
• Develop and implement customer success strategies and best practices
• Create and deliver product training sessions for clients
• Collaborate with sales and marketing teams on retention and expansion initiatives
• Track and report on key customer success metrics

Qualifications

Required:

• Bachelor’s degree in Business, Computer Science, or a related field
• 3+ years of experience in customer success, account management, or similar roles
• Strong understanding of SaaS business models and customer lifecycle management
• Excellent communication and presentation skills
• Ability to build and maintain strong client relationships
• Problem-solving skills with a proactive approach to addressing client needs
• Experience with CRM systems (e.g., Salesforce, HubSpot)
• Strong project management and organizational skills

Preferred:

• Experience in the tech industry, particularly with B2B software products
• Knowledge of customer success tools and methodologies
• Understanding of technical concepts related to software implementation
• Experience with data analysis and reporting
• Certifications in customer success or project management

What We Offer

• Competitive salary package
• Performance-based bonuses
• Flexible work arrangements
• Professional development opportunities
• Regular team building activities
• Modern, collaborative work environment

Why HawksCode?

• Work with innovative clients across various industries
• Collaborate with a team of talented professionals dedicated to client success
• Continuous learning opportunities in technology and customer relationship management
• Inclusive and diverse work culture
• Work-life balance and flexible schedules
• Opportunity to directly impact client satisfaction and company growth

Application Process

1. Online Application: Submit your application through our careers portal
2. Initial Screening: Our HR team will review your application
3. Case Study: Complete a customer success scenario analysis
4. First Interview: Virtual or in-person interview with the customer success lead
5. Role Play: Participate in a mock client interaction
6. Final Interview: Meet with senior leadership and potential team members
7. Offer: Successful candidates will receive a competitive offer to join our team

Ready to Champion Client Success?

If you’re passionate about helping clients achieve their goals and want to be part of an innovative tech company, we want to hear from you!

Don’t Think This Role is the Right Fit?

Explore our other open positions to find the perfect match for your skills and interests.

HawksCode is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Have questions about this role or the application process? Contact our recruitment team at [email protected] 

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