WhatsApp Flows Explained: Your
Ultimate Guide
Solution
Key features of WhatsApp Flows
Interactive Workflows
Workflows on WhatsApp are designed to actively engage customers by using various dynamic elements, like buttons, lists, and forms.
Real-Time Data Exchange
Real-time data exchange on WhatsApp flows allow businesses to adjust messaging based on customer input, such as location, language preferences, or previous interactions.
Seamless Integration
Effortlessly connect WhatsApp Flows with your existing CRM systems, e-commerce platforms, and other essential business tools.
Use Cases of WhatsApp Flows
Appointment booking
Businesses can let customers easily check availability, choose convenient time slots, provide details and receive instant confirmation from WhatsApp itself.
Abandoned cart reminder
Abandoned cart messages are crucial for recovering, otherwise lost sales and WhatsApp Flows can be highly effective in automating this process.
Loan status
In industries such as finance and banking, transparency is everything. Customers need to be kept informed on loan status as this can make or break the trust
FAQs
1. WhatsApp Flows without data exchange
WhatsApp Flows without data exchange are mainly focused on delivering static information or for guiding users through a predefined path, without the requirement of any user-specific inputs.
2. WhatsApp Flows with data exchange
WhatsApp Flows with data exchange are dynamic flows that are used in scenarios that require more interactive and personalized communication and will involve the collecting, processing
3. What are WhatsApp Flows?
WhatsApp Flows is a feature within the WhatsApp Business API that allows businesses to create interactive, step-by-step guided experiences for customers within WhatsApp
4. How is WhatsApp Flows different from chatbots?
While chatbots provide automated responses, WhatsApp Flows offers structured, interactive workflows that guide customers through multi-step processes, such as filling out forms or making appointments.
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