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HawksCode

Refund Policy

Effective Date: Sept 23, 2024

At HawksCode, we strive to ensure our clients are satisfied with the services and software solutions we provide. This Refund Policy outlines the terms and conditions for refunds, reflecting our commitment to transparency and fairness in all transactions.

1. General Policy

Refunds are issued at the discretion of HawksCode, based on the specific circumstances of each case. We encourage our clients to carefully review our service descriptions and communicate with our team before making a purchase to ensure that our offerings meet their needs.

2. Eligibility for Refunds

Refund eligibility is determined based on the following criteria:
  • Service Agreements: Refunds are generally not available for services that have already commenced as per the signed agreement.
  • Software Products: Refund requests for software products will be considered if the request is made within 30 days of purchase and the product has not been downloaded or activated.
  • Unused Services: If you have purchased a service that has not yet been started, you may be eligible for a refund, minus any processing fees.
  • Proof of Purchase: A valid receipt or proof of purchase must be provided to process any refund request.

3. Eligibility for Refunds

Certain products and services are non-refundable, including:
  • Customized Software Development: Refunds are not available for custom software development projects once development has commenced.
  • Consultation Services: Refunds for consultation services will only be provided if the service has not been delivered.
  • Digital Products: Once a digital product (such as software) has been downloaded or accessed, it is not eligible for a refund.

4. Process for Requesting a Refund

To request a refund, follow these steps:
  • Contact Support: Email our customer support team at [email protected] with your order details and reason for the refund request.
  • Review: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
  • Approval: If your refund is approved, we will process the refund to your original method of payment within 10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please:
  1. Check your bank account again.
  2. Contact your credit card company: It may take some time before your refund is officially posted.
  3. Contact your bank: Processing time can vary before a refund is posted.
  4. If you have completed all these steps and still have not received your refund, please contact us at [email protected]

6. Partial Refunds

In some situations, partial refunds may be granted:
  • If a project is partially completed, we may issue a refund for the remaining portion of the project that has not been delivered, minus any costs incurred up to that point.
  • Software that has been partially activated or used may be eligible for a prorated refund.
  • Approval: If your refund is approved, we will process the refund to your original method of payment within 10 business days.

7. Sale and Promotional Items

Only regular-priced items may be refunded. Items purchased on sale or through promotional offers are not eligible for refunds.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

9. Exchanges

For questions or concerns about our Refund Policy, please contact us: This Refund Policy is subject to change without notice. Please review this policy periodically to stay informed of any changes.